IT Support Services

We will work with your IT staff or consultants in supporting your move to the Fortis Telecom network.  For clients that do not already have IT support, we offer the following services:

Expert Small Business Computer Consulting, IT Outsourcing & Managed IT Services

Expect more.  You’ll find it here.  Fortis Telecom offers premier small business computer consulting and managed IT service paired with our Internet and Digital Telephone Services.

Our computer consulting services include onsite support and repair, business networking, IT outsourcing, remote support and managed IT services to local clients.  We pride ourselves on World-Class customer support and in building long-term technology partnerships with our business customers.

Our goal is to be your one-stop source for small business IT services and web solutions, and a key partner for your  business computer consulting needs.  It’s like having an entire IT staff right at your fingertips.

Medical Practice IT Installation and Support

Reduce Costs and inefficiencies with a single vendor for IT services - planning, installation, and support. Often not provided by EMR vendors are the IT issues associated with an EMR implementation -workstations, tablets, servers, Internet access and other issues. Ensuring that your vendor can supply the systems needed to provide the stability, speed, and security of the IT infrastructure of your practice should be a key consideration in your choice of EMR software and EMR vendor. Fortis Telecom is focused on the success of your practice and your EMR Implementation. Fortis Telecom considers our EMR implementation strategy to be holistic in nature - we consider all aspects of your systems, clinical workflow, and IT infrastructure before suggesting a solution for your medical office.

Medical Practice Hardware Support

Let us help your practice save valuable time and money by having our expert IT team help install your network. Our staff will assist in recommendations and best practices for workstations, servers, printers, wireless networking, scanners, and other equipment.

HIPAA Security Support - Clearly, ensuring the integrity and security of patient data is absolutely critical. Our team is Cisco and Microsoft certified and will ensure the security of your system, both from internal and external intruders. Our state-of-the-art data center is among the best and most secure data centers in the country.

Software Interfaces - Our team can develop interfaces to other systems as necessary.

Backup Procedures - For practices hosting software in a client/server environment, adhering to a thoughtfully planned out backup and disaster recovery plan is essential.

Why Should Our Practice Use Fortis Telecom For Our IT? -

Fortis Telecom is a single solution technology vendor for medical practices.  We offer IT support to our EMR and billing software customers as a value-added service. Fortis Telecom reduces the cost and inefficiencies associated with communication issues between disparate vendors. For example, it is sometimes difficult to determine if a problem is hardware, software, or network related. With Fortis Telecom, your practice makes a single phone call.

Additional Services

Network planning and configuration - Your network is installed and maintained by seasoned and certified engineers with significant experience in medical office security requirements and workflow.

Hardware Support - From printers, workstations, servers, tablet PCs, PDAs, monitors, and all associated hardware - Fortis Telecom can help.

Software Interfaces - Fortis Telecom's highly experienced software engineers have been developing custom software for over 20 years. We can develop and install clinical interfaces, lab interfaces, and help you resolve any application interoperability issues that your practice faces.